Shipping policy

SHIPPING POLICY

Last updated: November 22, 2025

Thank you for shopping with Shades of Nature. We’re committed to making sure your order arrives safely and on time. This Shipping Policy explains how and when your items will ship, what to expect during fulfillment, and how to get support if you need it.


1. Processing Times

All orders are processed Monday–Friday (excluding holidays).

  • Apparel & Merchandise: 3–7 business days for processing
  • Accessories: 3–7 business days
  • Pre-orders or limited drops: Processing time will be listed on the product page
  • Digital Products: Delivered instantly to your email
  • Trip Bookings: No physical item is shipped; all trip materials are delivered via email

Processing time does not include carrier transit time.

If we are experiencing high order volume (especially during new merch drops), processing times may be extended slightly. We’ll always communicate delays if they occur.


2. Shipping Times & Carriers

Once your order is processed, shipping typically takes:

  • Standard Shipping (U.S.): 3–7 business days
  • Expedited Shipping: 2–3 business days (when available)

We ship through USPS, UPS, or FedEx depending on the destination and weight of the package.

At this time, we only ship within the United States. International shipping may become available in the future.


3. Shipping Rates

Shipping rates are calculated at checkout based on:

  • item weight
  • destination
  • selected shipping method

Some promotions may offer free or discounted shipping.


4. Order Support & Tracking

Once your order ships, you will receive:

  • a confirmation email
  • your tracking number
  • a link to track your package in real time

If you don’t receive a tracking email, please check your spam folder or contact us.


5. Shipping to the Wrong Address

Please double check your address before completing your order.

If the address provided is incorrect:

  • You must contact us within 24 hours of ordering.
  • If the order has already shipped, we cannot change the address.
  • Packages returned to us due to an incorrect address can be resent at the buyer’s expense.

We are not responsible for delays or lost packages caused by incorrect addresses.


6. Lost, Delayed, or Stolen Packages

Once an order is handed over to the carrier, it is officially out of our control.

If your package is lost, delayed, or marked as delivered but missing:

  • File a claim with the carrier first (USPS / UPS / FedEx).
  • Then email us with your order number so we can assist further.

We cannot refund or replace orders marked as delivered unless the carrier approves the claim.


7. Damaged Items

If your order arrives damaged:

  1. Take photos of the packaging and item
  2. Email us within 48 hours of delivery
  3. Include your order number

We will replace the item or offer a store credit depending on availability.


8. Pre-Order + Launch Collection Shipping

For exclusive merch drops or pre-order items:

  • Estimated ship dates will be listed on the product page
  • Orders that include both in-stock and pre-order items may ship together unless otherwise stated
  • Shipping delays may occur due to production schedules — we will update you if timelines change


9. Trip Products & Booking Materials

For physical products linked to a trip (welcome boxes, gear, etc.), shipping timelines will be noted clearly on the trip page.

All standard trip communications, packing lists, and confirmations are delivered digitally through email.


10. Contact Us

For any shipping questions or support, contact us at:
📩 Email: hello@asipoftee.com
📱 Instagram: @ourshadesofnautre
🌿 Website: www.ourshadesofnature.com

We’re here to help!